Emporalis Product Return Policy
At Emporalis, we guarantee that every product you purchase will meet your expectations. If the product you receive doesn’t match your order or expectations, we’ll make sure to correct it by either providing the right product or issuing a refund.
Change of Mind Returns
We proudly offer a 14-day change of mind return policy on selected items, including apparel, footwear, and exclusive products. If your product qualifies for this policy, we’ll issue store credit for the value of the product (excluding any delivery charges), which you can use on something new.
Eligible Products for Change of Mind Returns
Our 14-day change of mind return policy applies to select products sold by Emporalis. You can check whether your purchase qualifies by reviewing the “Warranty & Returns” section on the product page prior to purchasing.
Please ensure that the products you return are in their original condition, including all packaging, tags, and accessories. Apparel and footwear should be unworn, unwashed, and in resalable condition for your return to be processed.
Products Not Eligible for Change of Mind Returns:
- Underwear, socks, and other hygiene-sensitive products
- Cosmetics and personal care items if the seal is broken
- Large or bulky items such as furniture or appliances
- Perishable goods or food items
- Personalized and made-to-order products
How to Return an Item
To initiate a return, simply follow these steps:
- Log into Your Emporalis Account: Go to your order history and select the product you wish to return.
- Contact Emporalis Support: Our customer care team will assist you with the return process and provide instructions on how to prepare the item for return.
Return Process: Once we receive the returned item in the original condition, we’ll process your request within 48 hours and issue either store credit or a refund, depending on your preference.
Faulty or Damaged Products
If your product arrives damaged or develops a fault, please notify us within 3 days of receiving your order. Provide photographic or video evidence, and our team will work quickly to resolve the issue. If needed, we’ll arrange for a return, and any associated return shipping costs will be covered by us.
For larger items, we may arrange an on-site assessment if required. Our goal is to make the process as hassle-free as possible for you.
Customer Satisfaction
At Emporalis, we are committed to providing a great shopping experience. If you are dissatisfied with any part of your order or the service you receive, our 24/7 customer support team is available to help resolve your issue quickly.
For more details or assistance, please visit our Support Page.
Change of Mind Returns
We proudly offer a 14-day change of mind return policy on selected items, including apparel, footwear, and exclusive products. If your product qualifies for this policy, we’ll issue store credit for the value of the product (excluding any delivery charges), which you can use on something new.
Eligible Products for Change of Mind Returns
Our 14-day change of mind return policy applies to select products sold by Emporalis. You can check whether your purchase qualifies by reviewing the “Warranty & Returns” section on the product page prior to purchasing.
Please ensure that the products you return are in their original condition, including all packaging, tags, and accessories. Apparel and footwear should be unworn, unwashed, and in resalable condition for your return to be processed.
Products Not Eligible for Change of Mind Returns:
- Underwear, socks, and other hygiene-sensitive products
- Cosmetics and personal care items if the seal is broken
- Large or bulky items such as furniture or appliances
- Perishable goods or food items
- Personalized and made-to-order products
How to Return an Item
To initiate a return, simply follow these steps:
- Log into Your Emporalis Account: Go to your order history and select the product you wish to return.
- Contact Emporalis Support: Our customer care team will assist you with the return process and provide instructions on how to prepare the item for return.
Return Process: Once we receive the returned item in the original condition, we’ll process your request within 48 hours and issue either store credit or a refund, depending on your preference.
Faulty or Damaged Products
If your product arrives damaged or develops a fault, please notify us within 3 days of receiving your order. Provide photographic or video evidence, and our team will work quickly to resolve the issue. If needed, we’ll arrange for a return, and any associated return shipping costs will be covered by us.
For larger items, we may arrange an on-site assessment if required. Our goal is to make the process as hassle-free as possible for you.
Customer Satisfaction
At Emporalis, we are committed to providing a great shopping experience. If you are dissatisfied with any part of your order or the service you receive, our 24/7 customer support team is available to help resolve your issue quickly.
For more details or assistance, please visit our Support Page.
Change of Mind Returns
We proudly offer a 14-day change of mind return policy on selected items, including apparel, footwear, and exclusive products. If your product qualifies for this policy, we’ll issue store credit for the value of the product (excluding any delivery charges), which you can use on something new.
Eligible Products for Change of Mind Returns
Our 14-day change of mind return policy applies to select products sold by Emporalis. You can check whether your purchase qualifies by reviewing the “Warranty & Returns” section on the product page prior to purchasing.
Please ensure that the products you return are in their original condition, including all packaging, tags, and accessories. Apparel and footwear should be unworn, unwashed, and in resalable condition for your return to be processed.
Products Not Eligible for Change of Mind Returns:
- Underwear, socks, and other hygiene-sensitive products
- Cosmetics and personal care items if the seal is broken
- Large or bulky items such as furniture or appliances
- Perishable goods or food items
- Personalized and made-to-order products
How to Return an Item
To initiate a return, simply follow these steps:
- Log into Your Emporalis Account: Go to your order history and select the product you wish to return.
- Contact Emporalis Support: Our customer care team will assist you with the return process and provide instructions on how to prepare the item for return.
Return Process: Once we receive the returned item in the original condition, we’ll process your request within 48 hours and issue either store credit or a refund, depending on your preference.
Faulty or Damaged Products
If your product arrives damaged or develops a fault, please notify us within 3 days of receiving your order. Provide photographic or video evidence, and our team will work quickly to resolve the issue. If needed, we’ll arrange for a return, and any associated return shipping costs will be covered by us.
For larger items, we may arrange an on-site assessment if required. Our goal is to make the process as hassle-free as possible for you.
Customer Satisfaction
At Emporalis, we are committed to providing a great shopping experience. If you are dissatisfied with any part of your order or the service you receive, our 24/7 customer support team is available to help resolve your issue quickly.
For more details or assistance, please visit our Support Page.
Change of Mind Returns
We proudly offer a 14-day change of mind return policy on selected items, including apparel, footwear, and exclusive products. If your product qualifies for this policy, we’ll issue store credit for the value of the product (excluding any delivery charges), which you can use on something new.
Eligible Products for Change of Mind Returns
Our 14-day change of mind return policy applies to select products sold by Emporalis. You can check whether your purchase qualifies by reviewing the “Warranty & Returns” section on the product page prior to purchasing.
Please ensure that the products you return are in their original condition, including all packaging, tags, and accessories. Apparel and footwear should be unworn, unwashed, and in resalable condition for your return to be processed.
Products Not Eligible for Change of Mind Returns:
- Underwear, socks, and other hygiene-sensitive products
- Cosmetics and personal care items if the seal is broken
- Large or bulky items such as furniture or appliances
- Perishable goods or food items
- Personalized and made-to-order products
How to Return an Item
To initiate a return, simply follow these steps:
- Log into Your Emporalis Account: Go to your order history and select the product you wish to return.
- Contact Emporalis Support: Our customer care team will assist you with the return process and provide instructions on how to prepare the item for return.
Return Process: Once we receive the returned item in the original condition, we’ll process your request within 48 hours and issue either store credit or a refund, depending on your preference.
Faulty or Damaged Products
If your product arrives damaged or develops a fault, please notify us within 3 days of receiving your order. Provide photographic or video evidence, and our team will work quickly to resolve the issue. If needed, we’ll arrange for a return, and any associated return shipping costs will be covered by us.
For larger items, we may arrange an on-site assessment if required. Our goal is to make the process as hassle-free as possible for you.
Customer Satisfaction
At Emporalis, we are committed to providing a great shopping experience. If you are dissatisfied with any part of your order or the service you receive, our 24/7 customer support team is available to help resolve your issue quickly.
For more details or assistance, please visit our Support Page.