What is Emporalis?

Emporalis is more than just an online store; it’s a revolutionary blend of e-commerce and social interaction. Modeled with an interface similar to Instagram, Emporalis allows you to shop for quality products sourced from reputable US, EU, and local suppliers, sell your own goods, engage with the community, share stories, and interact just like you would on social media.

How do I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number. You can track your delivery in real-time by entering your tracking number on the “Track My Order” section of our website, or directly on the courier’s website.

What are the delivery options available?

We offer several delivery options to cater to your needs:

• Standard Delivery: Arrives within 1-5 business days, ideal for non-urgent, standard-sized items.
• Express Delivery: Expect your items within 1-2 business days, perfect for urgent needs.
• Scheduled Delivery: For larger items, schedule a convenient delivery time.
• Premium Scheduled Delivery: Includes unpacking and disposal of packing materials, suitable for bulky deliveries requiring extra care.

What is the return policy?

Emporalis provides a 14-day change of mind return policy on selected items. Items must be returned in their original condition, including all packaging and tags. Underwear, cosmetics with broken seals, and perishable goods are not eligible for returns due to hygiene and safety reasons.

What should I do if my product is faulty?

If your product arrives damaged or develops a fault within 3 days of delivery, please contact us immediately with photographic evidence. Our team will assess the situation and offer a replacement, repair, or refund in accordance with our Customer Charter and Australian Consumer Law.

Can I sell my products on Emporalis?

Yes! Emporalis provides a marketplace platform where you can list and sell your products. You’ll enjoy the benefits of our vast audience along with the interactive features of a social media platform.

How does Emporalis ensure product quality?

We source our products from trusted US, EU, and local suppliers to ensure quality and compliance with Australian standards. Our delivery processes are designed to handle your products with care and ensure they reach you in perfect condition.

What support options are available?

Our customer support team is available 24/7 to assist you with any inquiries or issues. Contact us via live chat or email on our support page at Support.emporalis.au for prompt assistance.

What payment methods are accepted at Emporalis?

Emporalis accepts various payment methods including major credit cards and digital wallets, all processed through our secure payment gateway, eWays. This ensures your transactions are safe and convenient.

How can I benefit from the social features on Emporalis?

Just like any social media platform, you can create a profile, follow other users, post stories, and interact through comments and likes on Emporalis. This unique feature allows you to not only shop but also to share and connect with a community interested in similar products.

Are there any benefits to registering on Emporalis?

Registered users enjoy a seamless shopping experience, including easy order tracking, a personalized feed based on interests and interactions, and the ability to sell products. You’ll also get updates on new arrivals, promotions, and exclusive deals.

How is Emporalis different from other e-commerce platforms?

Emporalis combines the functionality of a traditional e-commerce site with the interactive elements of a social media platform. This innovative approach allows users to engage with content, create their own, connect with other users, and even become sellers themselves. It’s an all-in-one platform for buying, selling, and socializing.

What is the freight protection option?

For an additional layer of security, you can opt for our Freight Protection service at checkout. This service covers potential damage during transit and includes express replacement and priority support, ensuring peace of mind throughout the shipping process.

What happens if there is an issue with a marketplace seller?

If you purchase from a marketplace seller on Emporalis and encounter any issues, you should first contact the seller directly through your Emporalis account. If you’re unsatisfied with the resolution, you can escalate the matter to our support team for further assistance, ensuring adherence to our customer satisfaction standards.

How can I contact customer support?

If you need any assistance, our dedicated support team is ready to help you 24/7. You can reach us through live chat or email via our support portal at Support.emporalis.au. Our goal is to provide you with swift and professional help whenever you need it.

What should I do if I have trouble logging into my account?

If you’re experiencing difficulties logging into your Emporalis account, please check to ensure that you are using the correct email address and password. If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it. If issues persist, our support team is ready to help. You can submit a ticket through our Help Center at Support.emporalis.au for further assistance.

How do I manage notifications on Emporalis?

You can manage your notifications by accessing the settings section of your profile on Emporalis. Here, you can adjust what notifications you receive, whether from us about new products and offers or from other users’ interactions with your posts. If you need help navigating the settings, please visit our Help Center or contact our support team.

I received the wrong product. What should I do?

If you received a product different from what you ordered, please contact us immediately through our Help Center. You can submit a ticket explaining the issue, and we will prioritize correcting the order. Please include your order number and any relevant photos in your submission.

How can I ensure the safety of my personal information on Emporalis?

Emporalis is committed to the security of your personal information. We utilize advanced encryption and security measures to protect your data. If you have any concerns about privacy or data security, please review our Privacy Policy or contact our support team for more information.

What if I encounter offensive content or behavior on Emporalis?

We strive to maintain a respectful and safe environment on Emporalis. If you encounter any content or behavior that violates our community standards, please report it directly from the post in question using the ‘Report’ option, or contact our support team. We take these issues seriously and will take appropriate action.

Can I delete my Emporalis account?

If you decide to delete your Emporalis account, you can do so through the settings in your profile. Keep in mind that this action is irreversible. If you need assistance or wish to discuss the impact of deleting your account, our support team is available to help guide you through the process.

How do I submit a ticket for a technical issue?

For technical issues such as glitches, errors, or unexpected behavior on our platform, please head to the Help Center on Support.emporalis.au and submit a ticket detailing the problem, including any error messages or screenshots. Our technical support team will investigate and provide you with a resolution as swiftly as possible.

How can I use the social features to enhance my shopping experience?

Emporalis’s social features allow you to engage with products in a unique way. You can follow favorite brands, see updates from other users, and participate in discussions. Sharing your experiences and reviews can also help others make informed decisions while shopping.